Map Chart Mosaic

Frequently Asked Questions

How do I select a map?
Please watch the video

Why does the app say "Waiting for GPS..."?
It may take a long time (more than a minute) to receive a GPS satellite signal. The reception of GPS satellite signals requires a clear view of the sky and it may not work if you are inside of a building.
Please read how GPS works: Global Positioning System (GPS)
The Fitbit Versa doesn't have a GPS sensor and requires a phone connection to receive the GPS location from your phone, i.e. if there is a phone connection problem the Fitbit Versa will not get GPS. Sorry, we can not help you with phone connection problems (see "Connection Error" below).

Why does my Fitbit say "No Map for GPS"?
The Fitbit app does not have any maps for your current GPS location.
Select on your phone a new Map Chart location and then download the new Map Chart from your Fitbit.

Why is the watch display black when I download a new map?
If the connection to the phone is slow, the watch display may switch off during the download. Just tap the watch screen to switch the display on again.

The Fitbit app Map Chart just says "Connecting..." on the Fitbit when I download a map. Nothing happens. Can someone help me with it?
Please wait at least one minute for "Connecting..." (the Fitbit is slow).
If it gets stuck with the "Connecting..." message for a longer time, there is a connection problem between your watch and your phone (see "Connection Error" below).

Why does the Fitbit app show a "Connection Error" when I download a map?
Please be patient, the Fitbit connectivity is slow and unreliable .

The Fitbit "Sync" step, shown in the video, is very important. Don't skip it and make sure that the watch app "Map Chart" is closed during the Sync.

Please try this:
1.) On your watch: close the app "Map Chart" and keep it closed until watch and phone are in Sync.
2.) Open the Fitbit phone app and Sync it with your watch, wait until it says "a moment ago"
3.) On your phone: open the app "Map Chart Mosaic" and adjust the map view.
4.) On your watch: open the app "Map Chart" and tap the Download button.
5.) Wait at least one minute for "Connecting..." (the Fitbit is slow).
If the watch display goes black, just tap the watch screen to switch the display on again.

Steps 1) and 2) are really important, don't skip them.

Unfortunately Fitbit is doing a terrible job to recover from connectivity problems .
So you may have to repeat these 5 steps several times.
It may also help to kill the Fitbit phone app or reboot the phone (power off - power on) and then repeat the 5 steps above.

Sorry, we can not help you with watch connection problems.
This is a problem in the Fitbit phone app, which is responsible for all the communication between watch and phone. Fitbit had promised to fix these problems a long time ago, but so far they have failed to do this:
Please make sure that you are using the latest Fitbit phone app version. There are some improvements for newer phones, but unfortunately there are still a lot of problems with older phones.

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